Refund policy

We offer refunds only, and only when there is a problem with what you received:

• Damaged: the item arrived broken, cracked or damaged in transit.
• Wrong item: you received a different product, model or colour from what you ordered.
• Not up to quality standards: the item is faulty, doesn't work as described, or isn't of acceptable quality.

We don't accept change-of-mind returns. We can't refund items because you changed your mind, ordered the wrong size or model, or found it cheaper elsewhere. Please check the product details carefully, and ask us before you buy if you're not sure.

How to request a refund

1. Contact us within 7 days of delivery at support@luxedealers.com or through our contact form.
2. Include your order number and clear photos or a short video showing the problem, plus the packaging if it was damaged in transit.
3. We'll review your request, usually within 1-2 business days, and confirm by email.

In most cases you won't need to send the item back. If we do need it back, we'll tell you how and cover the return postage.

Approved refunds go back to your original payment method. Depending on your bank or PayPal, it usually appears within 5-10 business days.

• Change of mind, including items that are unwanted, no longer needed, or bought by mistake.
• Damage caused after delivery by accidents, drops, liquid, misuse or not following the instructions.
• Normal wear and tear.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a fault only shows up after the first 7 days, contact us and we'll still help. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.