Returns
Returns and refunds
30-day change-of-mind returns on unused items, and faulty items repaired, replaced or refunded.
- 30-day returnsOn unused items in original packaging.
- Faulty items put rightRepair, replacement or refund.
- Start with a messageContact us with your order number to begin.
- Refund to original paymentOnce we've received and checked the item.
Returns
If you change your mind, you can return an item within 30 days of delivery as long as it is unused, in its original packaging and with all accessories included.
How to return an item
- Contact us with your order number and the item you'd like to return.
- We'll reply with return instructions and the address to send it to.
- Pack the item securely and send it back. We recommend a tracked service.
Once we receive and check the return, we refund the item to your original payment method and email you to confirm. Unless the item was faulty or we sent the wrong thing, return shipping costs are not refunded.
Faulty or damaged items
If an item arrives damaged, stops working or isn't what you ordered, contact us with your order number and a short description, photo or video of the problem. We'll assess it and arrange a repair, replacement or refund, and we cover the return shipping for faulty items.
Damage caused by accidents, misuse, liquid or normal wear and tear isn't a fault.
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.