Terms and conditions

These terms apply when you browse or buy from Tech.LuxeDealers (tech.luxedealers.com), operated by Luxe Dealers. By placing an order you agree to them. Please read them alongside our Shipping and delivery and Returns and refunds pages and our Privacy policy.

1. Orders and pricing

• All prices are shown in Australian dollars (AUD).
• Your order is an offer to buy. A contract is formed when we email you to confirm it has been dispatched.
• We work hard to keep prices, descriptions and stock levels accurate. If an item is listed at an obviously incorrect price or turns out to be unavailable, we'll contact you and you can choose to continue at the correct price or cancel for a full refund.
• We may limit quantities or decline orders where we reasonably suspect fraud or resale.

2. Payment

Payment is taken at checkout using the methods shown there. Checkout is encrypted and we never see or store your full card details.

3. Shipping

Orders are dispatched within 3-4 business days and ship with tracking. Delivery times after dispatch depend on your location and the carrier, so delivery dates are estimates rather than guarantees. Risk in the goods passes to you on delivery. Full details are on our Shipping and delivery page.

4. Change-of-mind returns

You can return unused items in their original packaging, with all accessories, within 30 days of delivery. Contact us first with your order number and we'll send return instructions. Return shipping for change-of-mind returns is at your cost, and we refund the item price to your original payment method once we've received and checked it.

5. Faulty items and your consumer rights

If an item arrives damaged, develops a fault or isn't what you ordered, contact us with your order number and a description, photo or video of the problem. We'll arrange a repair, replacement or refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts or modifies those rights.

6. Discount codes and promotions

• The welcome code is for new email subscribers, can be used once per customer and applies to your first order only.
• Codes can't be exchanged for cash, can't usually be combined with other offers, and may have a minimum spend or expiry date shown with the offer.
• We may change or end a promotion at any time, but we'll honour codes already issued under their stated terms.

7. Product information

Product images are for illustration and the item supplied may differ slightly in colour, packaging or accessories. Check plug type, voltage and compatibility before ordering, and ask us if anything is unclear.

8. Your account

If you create an account, keep your login details secure. You're responsible for activity on your account.

9. Liability

To the extent permitted by law, we're not liable for indirect or consequential loss arising from the use of our website or products. This doesn't limit any rights you have under the Australian Consumer Law.

10. Privacy

We handle your personal information as described in our Privacy policy.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

12. Contact us

Questions about these terms? Email support@luxedealers.com or send us a message through our contact form, and we'll reply, usually within one business day.