Privacy policy

Last updated: 7 October 2026

This policy explains how Tech.LuxeDealers ("we", "us") collects, uses, shares and protects your personal information when you visit tech.luxedealers.com, buy from us or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Questions? Email us at support@luxedealers.com.

1. What we collect

• Contact and delivery details: your name, email address, phone number, and billing and shipping addresses.
• Order details: what you buy, order totals, returns and refunds.
• Payment details: payments are processed securely by our payment providers (such as Shopify Payments and PayPal). We never see or store your full card number.
• Account details: if you create an account, your login details and order history.
• Messages: anything you send us through our contact form, by email or on social media.
• Device and usage information: your IP address, browser and device type, and the pages you view, collected through cookies and similar technologies.

2. How we use it

• To process, pack, ship and track your orders.
• To handle returns, refunds and faulty-item claims.
• To answer your questions and give you support.
• To send marketing emails, but only if you've signed up (see section 5).
• To protect our store from fraud, spam and bots.
• To understand how the site is used so we can improve it.
• To meet our legal, tax and accounting obligations.

3. Who we share it with

We share only what each service needs to do its job:

• Shopify, which runs our online store, checkout and customer accounts.
• Payment providers, such as Shopify Payments and PayPal, to take payment and prevent fraud.
• Delivery carriers, who need your name, address and contact details to deliver your parcel.
• hCaptcha, which helps keep spam and bots off our forms.
• Our reviews provider, if you choose to leave a product review.
• Professional advisers or authorities, where the law requires it or to protect our rights.

We do not sell your personal information.

4. Information stored overseas

Some of the services above store or process information outside Australia, including in Canada, the United States and other countries. When we use these services, we take reasonable steps to make sure your information is protected.

5. Marketing emails

If you join our email list, we'll send you your welcome code, plus occasional deals, restock alerts and new arrivals. Every email has an unsubscribe link, or you can email support@luxedealers.com and we'll take you off the list.

6. Cookies and your browser

We and Shopify use cookies to keep your cart working, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the site, such as the cart, may stop working.

Your wishlist, recently viewed products and light or dark mode choice are saved only in your own browser. They are not sent to us. Clearing your browser data removes them.

7. Keeping it safe

Our store and checkout use encrypted (HTTPS) connections, and access to customer information is limited to people who need it to run the business. We keep personal information only for as long as we need it for the purposes above or as the law requires (for example, tax records), then delete or de-identify it.

8. Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it. Email support@luxedealers.com and we'll respond within 30 days. We may need to confirm your identity first.

9. Complaints

If you're worried about how we've handled your information, email support@luxedealers.com and we'll look into it and reply within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact us

Email: support@luxedealers.com
Or use our contact form. We usually reply within one business day.